Shipping, Returns & Exchanges

At Chetwyn Farms, we value the hand-made nature of the items we create and curate. We work with local and international designers, fibre mills, and artists. The information below is drawn from our current shipping and refund policies.

Shipping

Orders are shipped via Canada Post with a tracking number provided by email once your order has been dispatched.

Processing time: Please allow 2–5 business days for order processing before shipment.

Domestic shipping (Canada): Delivery typically takes 3–10 business days depending on your location.

Please note that delivery times are estimates and may be affected by Canada Post service disruptions, holidays, or other factors outside our control.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

The full refund policy includes exclusions and conditions. Gift cards are non-returnable.

Sock-Size Exchanges

We also accept sock-size exchanges within 30 days of purchase, provided the socks are unworn, unwashed and in their original packaging. Replacement sizes are subject to availability. Please contact Chetwynfarms@gmail.com with your order details before sending a size exchange.

For a size change, you are responsible for return and replacement shipping costs. If we sent the wrong item, we cover return and replacement shipping costs.

Send approved exchanges to: SHED - Chetwyn Farms, 500 Closson Road, Hillier ON K0K 2J0, Canada.

Refund Processing & Return Shipping

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item, except when we sent the wrong item. For sock-size exchanges, customers pay return and replacement shipping costs; if we sent the wrong item, we cover both. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping we arrange on your behalf will be deducted from your refund, except when we sent the wrong item.

Ticketed Events

There is no refund or reduction in the fee for missed Alpaca Encounters, Yoga, classes or workshops. Where possible we will accommodate alternative dates/times. Where an event is canceled due to unforeseen circumstances we will refund the full amount.

Please consult the full refund policy for all applicable conditions and exclusions.